On July 1, 2015, Bosch introduced Remote Services for fire panels. This IP-based solution for remote diagnostics and remote maintenance increases the reliability of fire panels and maximizes operational efficiency. Bosch’s Remote Services enable system integrators to monitor facilities remotely around the clock and to detect problems early so their clients benefit from quicker responses and less downtime. “Increased transparency and better efficiency – that’s what we offer system integrators, “says Philip Dürringer, Product  Manager for fire panels at Bosch Security Systems.

Based on a secure internet connection

Remote Services is a modular system with three components. Its foundation is formed by Remote Connect, a secure internet connection between the system integrator and the client, via Bosch Security Servers. Quick and easy to install, Remote Connect doesn’t require specialized IT expertise. The system is configured remotely. It is not limited to new fire panels but can also be integrated into existing Bosch systems. Via the software RPS (Remote Programming Software) Remote Connect can carry out the programming and updates for the fire alarm panel independently of the location. In addition Remote Connect enables a 24 h remote surveillance allowing quicker and more specific reactions in case of malfunctions. This can reduce travelling time and it can optimize the availability of service technicians.

Along with Remote Connect, Remote Services has two additional components: Remote Maintenance and Remote Alert. Remote Maintenance collects and analyzes real-time fire system data for predictive maintenance, detecting errors before they can cause downtime or damage. Remote Alert sends customized text messages and email alert notifications directly from the panel to the service team.

Remote Connect for EN-54-certified fire panels has been available globally since July 2015. Remote Maintenance und Remote Alert will become available in late 2015 and early 2016, respectively.