The NICE User Group (NUG) is an independent, user-led organisation representing and supporting NICE customers, currently numbering over 5000 members and over 1000 organisations. NUG membership is free, and open to any NICE end user customers - now also including Security and Public Safety customers. 

NUG is independent, and is governed by the NUG Board of Directors and Committee Chairs which is made up of 15 NICE customers. Steve Sullivan (of CIT Group) is the NUG CEO. The NUG's mission is to help members optimise the value of their NICE applications through sharing of best practices and ongoing knowledge exchange sessions. There's also an online environment for members to interact and share resources, and an annual customer conference that you can attend.

The five key benefits to joining the NUG:

• Bring industry best practices to your organisation
• Network with other professionals
• Maximise the value of your NICE solution
• Influence NICE product and service direction
• Gain access to NICE subject matter experts

If you're a NICE customer and you want to find out why the NUG has already attracted over 5000 active, enthusiastic members, just go to www.niceusergroup.org or email Pat.kiernan@nice.com for more information.