At the end of 2023, it will almost be a basic requirement for many hotel visitors that functions can be easily accessed via their smartphone or that video security is easily implemented in the existing systems. In this vertical, the security system highly affects customer experience, therefore it needs special functions, in the areas of entertainment or food ordering. Let’s take a look at our collected installation examples.

Access Control, Access Management, Mobile Access

Intelligent Access Solution: 19th-Century Villa with 21st-Century Structure

The Hotel Flint in Austria combines the best of modern and traditional hospitality. The 19th century villa with an expanded 21st century structure was in need of renovation. Therefore, the developers were looking for a smart access solution that would meet both aesthetic requirements and help hotel staff manage the premises and provide better service to guests. In addition, flexible system management was needed to secure doors and services remotely. The Flint chose Assa Abloy’s Tesa Wireless online access management system with 80 i-minimal electromechanical door locks, wall readers and fire-certified i-max locks.

The solution is equally suitable for a historical building as for a modern structure. The electronic door devices allow Flint to offer its guests a modern hotel experience, including self-service check-in and access to their rooms via smartphone. The system management software integrates with the hotel’s self-service kiosks: guests check in from home, enter the hotel with a PIN and receive their key card at the kiosk.

Convention and Conference Hotel “The Bloc”

The Bloc Hotel at Gatwick Airport in London is based on a new way of thinking: clever new design and construction techniques have been implemented in small, chic rooms to offer modern accommodation for people who value quality but don’t need the fuss of a luxury bunker.

A main concern was to find a room lock that worked with the technologies already implemented. Designed specifically for the needs of hotels, Salto’s AElement contactless, elegant electronic lock offers a range of hospitality-specific applications, including the ability to control the security of the entire hotel from a single location. This includes granting access rights to individual guest rooms and collecting audit trail data from each door in real time, without leaving the front desk. Additional benefits for the hotel include the ability to change rooms and extend stays immediately, as well as the ability to cancel lost cards, burglar alarm, alarm, remote opening, real-time audit trail, activation of meeting room walk-through mode and automatic low battery notification.

Combining Access Control for Rooms with Common Areas Access Control

Another access control and guest services provider is Omnitec Systems. According to them, they are installed in more than 10,000 hotels around the world. They specialize in combining access control for rooms with access control for common areas, main entrances, garages, and restricted areas with PMS integration and manage everything from one point. As in every company, saving energy is an ever-present goal in hotels. Through a well-thought-out and planned distribution of sensors and energy savers in hotel rooms, it is possible to reduce electricity consumption in hotels by up to 60 %.

Emirates Palace Luxury Hotel with Access and Room Control Systems

Messerschmitt Systems integrated an access control solution for a luxury hotel in the Middle East. Located directly between the Persian Gulf and Abu Dhabi’s bustling city center, the Emirates Palace is one of the largest and most luxurious hotels in the world. Originally built as a meeting place for the sheikh at the time, the fairytale palace with its golden domes and paradisiacal sandy beach is now a spectacular 5-star hotel. With a style inspired by the magnificent buildings of the ancient Near East, this luxury hotel invites travelers to a unique vacation experience in another world. For the access control solution, the customer chose transponder chip card readers from the “Magic Glass” series, which fit seamlessly into the characteristic wall design next to the doors.

Each of the 343 rooms and suites will also be equipped with individual room management solutions from the “Luxury Line”. Whether as a wall panel or a practical table solution next to the bed: The Messerschmitt panels with mechanical buttons enable intuitive control of curtains, lighting and room temperature and skilfully round off the luxurious interior with elegant surfaces made of high-quality stainless steel with a matt gold finish. In addition, the new integrated housekeeping module simplifies room and guest management for employees.

Sheraton Milano: Integrated Access Solutions

The Sheraton Milano San Siro is a 4 star hotel belonging to the international Marriott chain. With modern architecture, over 300 rooms, a spa, fitness center and a large outdoor area with a swimming pool, bar, and restaurant, it has everything guests need for a superb stay. Various Dormakaba access solutions within the hotel ensure a secure, comfortable flow of people by providing access authorizations tailored to guests, employees, and staff. The result is a fully electronic hotel offering maximum security and convenience.

Arp Hansen Hotel Group With Mobile Key

Operated by the Arp-Hansen Hotel Group, Wakeup Hotels in Copenhagen with a total of four hotels with 1,900 rooms and the luxury hostel Steel House Copenhagen with 253 rooms, use Zaplox mobile guest app and kiosk solution to streamline the check-in/check-out process and to provide better service during the entire stay. With Zaplox’s app, guests staying at Wakeup Hotels and Steel House Copenhagen can book their room, check in, get a mobile key, check out, and pay their bill – directly on their phone. In addition to the mobile guest app, guests can also use Zaplox’s tablet-based self-service kiosks that are placed in the hotel lobby for easy check-in and retrieval of key cards. Both the Zaplox kiosk and mobile guest app have been integrated with the hotel’s property management system Opera/Suite8 from Oracle and with locks from Assa Abloy.

Video Security in Hotels

The Thief: Scaling Security With a Small Staff

During the pandemic, the Thief Hotel had to slim down resources, meaning one security staff had to manage all of the property’s cameras. Here’s how Avigilon Alta helped. With many hallways and entry points, Alta lets the head of security check any camera from anywhere, not just the server room. Instead of searching through hours of footage, the Thief’s team can search tagged events identified by the system as suspicious. The team connected new Avigilon cameras to third-party cameras already in use, turning the old cameras into smart cameras. Instead of trying to stay ahead of security incidents by working overtime, the team can scale security with help from non-technical staff using automated alerts and customized access settings.

Video Security with AI Applications

Another Vendor is VTIS. They are specialized in modern video solutions. They use video technology in various sub-areas to achieve the best solution: High-resolution IP cameras, high-performance and versatile video management systems and video analytics, but also innovative AI applications ensure that premises are reliably secured around the clock.

Their services include:

•     DSGVO-compliant video surveillance solution
•     Secure a feel-good atmosphere with video surveillance solutions from VTIS
•     Safeguard sensitive areas
•     Planning and installation by experts
•     Preventive security in reception areas
•     Secured access
•     Protection against vandalism
•     Monitoring of parking lots and underground garages
•     Anti-theft protection in lobby, luggage and storage areas
•     Discreet integration into the hotel environment

All solutions from VTIS for hotels have been field-tested for years and successfully used by numerous companies in this area.

Sun City Hotels & Casino Resort: 16,000 m2 with Three Cameras

Talking about video surveillance: The legendary Wave Pool in the “Valley of Waves” is the undisputed main attraction in Sun City’s famous water park. Here, visitors find their place in the sun, with two-metre-high waves shooting into the air every 90 seconds. But where there is a lot of light, there is also plenty of shadow which come in the form of pickpocketing and occasionally swimming accidents. With a video technology solution from Regensburg-based manufacturer Dallmeier, the Sun City Resort has been able to significantly improve their “customer experience”.

Due to the size of the resort, it’s a daunting task to monitor the movements of all residents and day visitors in the “Valley of Waves” and therefore, as in any amusement park, it’s unfortunately unavoidable to be accountable for the actions of “Valley” users. By using Dallmeier’s patented Panomera multifocal sensor cameras and SeMSy video management software, the operators have succeeded in effectively managing their liability for the safety of all visitors to the Valley. In the event of an accident, the company also has access to easy-to-use video documentation. This makes it possible to accurately reconstruct the causes of accidents and take appropriate action.

Mentioned Suppliers

Assa Abloy
Avigilon
Dallmeier
Dormakaba
Messerschmitt Systems
Omnitec Systems
Salto
VTIS
Zaplox